Terms, Conditions & Policies

Terms and Conditions

“Accommodation” means gravel pitch and / or grass camping pitch.

“Site” means Willow Caravan Park, Willow CL Site or Willow Campsite.

“Site Rules” means the rules in force at Willow Caravan Park.

“you” or “your” means the person named in the booking confirmation.

“we”, “us”, or “our” means Willow Caravan Park, Wigginton Rd, York, YO32 2RH

Willow Camping Pitches

Adult Only: Our site is strictly over 18’s.

Camping: The site is open from March to October – subject to weather conditions. There is one area for grass camping pitches, available to book online.

The campsite is suitable for couples, and solo campers. We are not suitable for party groups, stag, hen or birthday parties. We do not offer a price for solo campers.

Grass Pitches: Allocated space for each booking 9-metres wide x 6-metres deep. The max unit size on this pitch is 6-metre x 5-metre + vehicle.  Do not camp next to Moorhen Lodge, and do not camp beyond the posts towards the caravans.

Roof Tents & Trailer Tents: We accept both roof & trailer tents, between March & October on grass pitches, between October & March a gravel pitch must be booked.

Tailgate Tents / SUV Tents / Rear Car Awnings: We do not currently accept booking for this kind of tent or permit “in car” camping.

Non-Electric Pitches: All non-electric tent pitches are located around the wildlife pond on the inside. Tents blocking access to the Electric Hook Ups will b asked to move or charged for an electric pitch plus the refund of the person they are blocking.

Electric Hook-up Pitches: Electric Pitches are on the outside of the site, where the hook ups are – please pitch so that others may use the same hook up as you.

Cost Of Pitches: The cost of each pitch is available via our booking system, prices include a set number of people per pitch, per night. Additional adult guests can be added to pitches, maximum of four. Each tent requires its own pitch, and each tent is permitted space for 1 car. Extra cars must be paid for as extras.

Parking: Parking next to your pitch is allowed. An extra car can be booked, however our tent pitches only have space for one vehicle – please park extra cars on the edges, under the trees or by the toilet block.

Dogs: Our campsite is dog friendly. Dogs must be always kept on a lead – No excuses. Please see our designated Dog Rules section below.

Check-in & Check-out: Pitches become available from 12:30pm on the day of arrival for both camping and caravan pitches. Departure day must be before 12noon. Please leave your pitch tidy.

Wet Weather: In the event of wet weather do not drive onto grass if the ground is soft as you could get stuck, please call 01904 750060 for advice.

 

Willow Caravan Park

Adult Only: Our site is strictly over 18’s.

Touring: We have number of pitches for Touring Caravans, Campers, Motorhomes, Auto-Sleepers, Converted Vans, Roof & Trailer Tents.

Seasonal: We have a large number of seasonal caravan pitches – there is an online waiting list, please see the relevant page for more details.

Gravel Pitches: All our pitches are gravel, and all have an electric hook up, and access to a water point. Each pitch has 10-amp electric. Each pitch has access to Wi-Fi & each pitch has access to a grass area.

Roof Tents & Trailer Tents: We accept both roof & trailer tents, between March & October they may book on grass or gravel pitches, between October & March a gravel pitch must be booked.

Maximum Sizes: pitches are gravel 5-metre wide by 12-metre deep. The max unit size we accept on the gravel pitches is 8.5-metre x 5-metre.

Awnings:  The price of your pitch includes an awning. Please do not place your awning on the grass, the grass is there as a 3-metre fire break between each unit.

Cost Of Pitches: The cost of each pitch is available via our booking system, prices include a set number of people per pitch, per night. Additional adult guests can be added to pitches, maximum of six. Each unit requires its own pitch, and each unit is permitted space for 1 car. Extra cars must be paid for as extras.

Parking: Please park within your booked pitch – do not park on the grass between pitches as this is a designated fire break.

Dogs: Our campsite is dog friendly. Dogs must be always kept on a lead – No excuses. Please see our designated Dog Rules section below.

Check-in & Check-out: Pitches become available from 12:30pm on the day of arrival for both camping and caravan pitches. Departure day must be before 12noon. Please leave your pitch tidy.

Wet Weather: In the event of wet weather do not drive onto grass if the ground is soft as you could get stuck, please call 01904 750060 for advice.

 

Willow Caravan Park, CL Site & Willow Camping – General Policies

Quiet Hours – Between 11pm & 7am

We want our guests to have a wonderful time, on their stay with us; however, we feel that it is important that guests are not disturbed by unnecessary noise from neighbouring campers. We have a strict quiet hour’s policy between 11.00pm & 7am.

Some examples of noise not permitted between 11.00pm & 7am: Music, loud talking, engines running, banging doors, or any avoidable noise that disturbs others between these hours.

Noise must be kept to a minimum if you are leaving the site before 7am.

Quiet Hours – Between 11pm & 7am

We want our guests to have a wonderful time, on their stay with us; however, we feel that it is important that guests are not disturbed by unnecessary noise from neighbouring campers. We have a strict quiet hour’s policy between 11.00pm & 7am.

Some examples of noise not permitted between 11.00pm & 7am: Music, loud talking, engines running, banging doors, or any avoidable noise that disturbs others between these hours.

Noise must be kept to a minimum if you are leaving the site before 7am.

Zero Tolerance Policy

We operate a zero-tolerance policy for individuals whose behaviour or noise causes disturbance or stress to other guests.

We have a zero-tolerance policy with regards to any of our family, employees or contractors being treated in an abusive or violent manner. ‘We’ aim to always be polite and helpful. However, aggressive behaviour, be it violent or abusive, will not be tolerated and we will ask you to leave the site.

For us to maintain good relations with our customers we ask you to read and take note of the occasional types of behaviour that would be found unacceptable:

• Any physical violence towards any of the above persons (such as pushing or shoving).
• Verbal abuse in any form including insulting any of the above persons.
• Racial abuse or sexual harassment.
• Causing damage / stealing from the park, employees, or other guests.
• Quiet Hours not adhered too.

The Site office, the Site Entrance & The Little Hide entrance is motored 24/7 by CCTV cameras for your safety and the security of the Site.

Fire Safety Policy

You are not permitted to bring your own Log burners, Wood burning stoves, Fireworks or Chinese lanterns as these may pose a fire risk.

Free standing barbeques may be used if elevated and if appropriate precautions are taken. WCP reserves the right to temporarily ban the use of BBQs if the fire risk is assessed as too high.

Electric Theft Policy

This policy is designed to ensure the fair, safe, and lawful use of electricity throughout the caravan park. Electricity costs form part of the park’s operating expenses, and any unauthorised use or theft, increases costs for all residents and visitors while creating potential safety hazards.

This policy applies to:

• All seasonal pitch holders.
• Touring pitch guests (Inc CL Site).
• Camping guests.
• Visitors to any part of the site.
• Contractors working on the park.

Electricity theft includes, but is not limited to:

• Tampering with electrical meters, hook-up points, or distribution equipment.
• Bypassing, altering, or interfering with electricity supply systems.
• Connecting to another pitch or electrical supply without written permission.
• Using unauthorised extension leads or electrical installations that bypass metering.
• Making unauthorised alterations to the park’s electrical infrastructure.
• Deliberately avoiding payment for electricity consumed.
• Charging bikes & vehicles without written permission.

Residents and guests must:

• Use only the electrical connection provided for their allocated pitch.
• Ensure all electrical equipment complies with current UK electrical safety standards.
• Report any damaged electrical equipment, hook-up points, or suspected tampering immediately.
• Allow authorised park representatives reasonable access to inspect electrical connections where misuse is suspected.

The park reserves the right to:

• Inspect electrical hook-up points, meters, and associated equipment.
• Investigate unusual electricity consumption patterns.
• Use qualified electricians or engineers to investigate suspected tampering.
• Recover the costs of inspections where unauthorised interference is confirmed.

Where electricity theft or unauthorised use is identified, the park may:

• Disconnect the electrical supply immediately if safety is at risk.
• Charge for all estimated unpaid electricity consumption.
• Charge a fine if you are found to have used unauthorised electric.
• Recover the cost of repairs, investigations, and any associated administrative expenses.
• Issue a written warning.
• Terminate the pitch agreement in accordance with the park’s terms and conditions.
• Require the resident or guest to leave the park where serious or deliberate misconduct has occurred.
• Report criminal activity to the police or relevant authorities where appropriate.

Any resident who believes action has been taken incorrectly may submit a written appeal to park management within 14 days of receiving notice. The appeal will be reviewed, and a written decision will be provided.

Unauthorised interference with electrical systems presents a significant risk of electric shock, fire, injury, and damage to property. Such behaviour will be treated as a serious breach of park rules, and we may exercise our right to evict.

Acknowledgement: By occupying a pitch within the caravan park, all residents and guests acknowledge that they have read, understood, and agree to comply with this Electricity Theft Policy. Failure to comply may result in enforcement action as outlined above.

Electric will be recharged at 50p per Kw for estimated use and the fine will be £150 for unauthorised use.

Please read our privacy policy here.

Dog Policy & Rules

We are a dog friendly site but we also want to maintain the peace and tranquillity our site has to offer. Which means we are putting in place rules for dog owners that must be obeyed.

We reserve the right to amend these rules at any time due to a change in the law or other circumstances.

The guests staying are responsible for ensuring these rules are kept by them and any guest of theirs coming onto the park with a dog or other pet, invited or not.

The site management will reserve the right to refuse entry to the site for any dog or other pet that we consider to be a potential danger or nuisance to other users of the site

If you or your guest is asked to remove a dog or other pet by management, you will be expected to do so with immediate effect. No refunds will be provided.

Being able to bring pets onto the site should be considered a privilege, not a right, and we will not allow someone’s pet to spoil other people’s enjoyment of the stay.

All dogs once out of the car will be kept on a short lead and be kept under proper control when walking around the site.

Maximum number of dogs per pitch is two. This is irrespective of size.

While any dog can be a nuisance or intimidating, owners of larger breeds should be sensitive to the fact others may be intimidated by or be made nervous by large dogs.

We will welcome well-domesticated and socialised dogs that are happy among strangers. If you would not trust your dog with strangers or other dogs, you should consider if your dog is suitable for the site.

There is plenty of open space on the site and most caravans/pitches can be reached without walking directly across someone else’s pitch or frontage and wherever possible, this is the path that should be taken.

Once on your pitch, if your dog is outside, it shall always be tethered to a suitable ground stake on no more than a three-metre lead in such a position that it is unable to reach a neighbouring caravan/pitch.

At no time must a dog be allowed to run loose. If you wish to allow your dog some freedom on your area, then a play pen/secured off area can be used.

Dogs must never be left on site or free to roam your area on their own. If you go out, the dog goes out too.

We have no dedicated dog exercise area on the site, and they should be exercised off site at the nearest dog park – Golden Paws (paid) or Churchfield in Wigginton (free). Any faeces should be cleaned up immediately without exception. You should always be carrying poo bags, no excuses. Please deposit used poo bags in the provided dog waste bins.

Dogs can be tied up outside the toilet block, but please do not take your dog inside.

Should the management receive any complaints about nuisance misbehaviour or mistreatment of any dog or other pet on the park, the guest will be notified of the complaint and be required to remove the dog or other pet and forbidden from keeping any other dog, either their own or guests, until the situation is resolved to the satisfaction of park management.

1. Your Booking

1.1. We reserve the right to accept or decline bookings entirely at our discretion. Children/Under 18’s are not permitted on site under any circumstances. We have the right to refuse admission to any caravans/tents/motorhomes/vehicles or guests which they consider unsuitable.

1.2. Your contract with us will begin when we issue you with your booking confirmation. Your contract with us will be on the terms set out in these terms and conditions and your booking confirmation.

1.3. All bookings are formally confirmed when we or a third party booking provider issues you with your booking confirmation. Your booking confirmation will set out the Accommodation you have booked, the dates of your booking, the number of guests and the total amount paid for your booking. We will issue you with your booking confirmation by email.

1.4. You, as the person making the booking, will be responsible for all members of your party. You, as the person in charge of your party, must be at least 18 years old at the time of booking.

1.5. No guest under the age of 18 is allowed on the site.

1.6. We can only discuss your bookings (including any changes) with you, we cannot discuss the booking with another member of your party unless you give express consent for us to do so.

1.7. Reservations for making bookings are 10am until 3pm, Daily (Excluding December 25^th to January 2^nd). Reservations Number is 01904 750060 / Out Of Hours Number for problems and emergencies 07704 323 288.

1.8. We have no reception on the Site, we run a self check in and all instructions are sent via email. An arrival email is sent out a couple of days before arrival. It will contain your booking details including site booked, codes if needed and information about the site.
When you arrived at the site, please make your way safely to your pitch. If there is any issue with your pitch you must contact us.

1.9. Pitches become available from 12:30pm on the day of arrival for both camping and caravan pitches. Departure day must be before 12noon. Please leave your pitch tidy. Guests who haven’t checkout with their vehicles by 12.30 on day of departure will be charged a late departure fee.

1.10. No matter how you have made your booking, you are bound by the site Terms & conditions. If you feel you are unable to conform to these, please contact us immediately and we will make arrangements to cancel your booking.

2. Paying For Your Accommodation

2.1. You must pay us the amount payable for your booking at the time of booking.

2.2. In the case where a balance remains unpaid twelve weeks prior to the holiday, we’ll remind you by email. If you fail to make the relevant payment within 14 days of the due date, we’ll assume you want to cancel your booking. If this happens, your booking will immediately be cancelled.

2.3. We accept card payments only.

2.4. We do not accept payment by cheque, cash or bank transfer.

3. Pricing For Our Accommodation

3.1. We regularly review and amend the prices we charge for our Accommodation, please check the online booking system on our website.

3.2. All prices given by telephone, on our website or in any leaflets relating to the Site include VAT.

3.3 All prices given on our website or on the phone are for the Accommodation only. Details of additional charges can be found on the booking page.

3.4. We reserve the right to charge for extras that may be applicable to the Accommodation.

4. Cancellation By You

4.1. Your contract with us is a contract for the provision of leisure Accommodation on a specific date or dates and this means that you do not have a statutory right to change your mind and cancel the contract. We do, however, offer you the right to cancel your contract subject to the provisions of this Section.

4.2. If you wish to cancel a confirmed booking you must let us know by email – bookings@willowcaravanpark.co.uk – as soon as possible quoting your name, arrival date and booking number. Your booking will be cancelled with effect from the day we receive your telephone call or email.

4.3. Full payment is to be collected at the time of booking, for all bookings. In the event of a cancellation, a voucher will be given in lieu of payment, less a £10 administration fee. This is not negotiable. No cash refunds will be made.

4.4. The voucher will be valid for 12 months from the date of issue and will expire automatically. Vouchers cannot be reinstated once expired, passed on to others or exchanged for cash/refunds. They will only be valid for the site you were originally booked on, eg: Main Site/Camping Site/CL Site

4.5. Exceptions: Vouchers or date changes will not be permitted for:
– No shows.
– Cancellations on the day or arrival.
– Cancellations between a Thursday and Monday of a Bank Holiday.
– Cancellations between December 22nd and January 2nd.
We recommend that you consider insurance to cover the risk of loss due to unavoidable cancellation at short notice.

4 .6. Refunds will not be given for no shows. We recommend that you consider insurance to cover the risk of loss due to unavoidable cancellation.

4.7. If you terminate your booking after the booking start date, we will not issue any refund for any remaining nights of your booking. To clarify, this includes where you cancel your booking for any reason outside of your reasonable control, including without limitation, inclement weather, and illness. Refunds will also not be given for no shows. We strongly recommend you take out comprehensive holiday insurance to compensate you in these circumstances.

5. Amendments By You

5.1. If you want to change any detail of your confirmed booking you must contact us by telephone, email quoting your name, arrival date & booking reference as soon as possible. This includes details such as the number of pitches, the number of guests, any extras required.

5.2. Whilst we will do our best to accommodate you, we cannot guarantee that we will be able to meet any request for changes.

5.3. We are happy to allow date changes up the day of arrival, depending on availability. You will be charged the difference in tariff, plus an admin charge of £10 for the amendment. If the tariff lowers, there will be no refund for the difference.

5.4. If you change your booking dates, you will also be required to pay us any additional Accommodation costs due because of the change – we will confirm the amount of any additional Accommodation costs due at the time we change your booking.

6. Change or Cancellation By Us

6.1. We do not expect to have to make changes to your booking, however sometimes problems happen, and bookings must be changed or cancelled. We will only change or cancel your booking:

– If necessary to perform or complete essential remedial or refurbishment works; or

– For other reasons unforeseen at the time, you made your booking which are beyond our reasonable control. This may include occasions where the Accommodation becomes inaccessible due to a Meteorological Office Severe Weather Warning, other severe weather event, pandemic or a lockdown.

6.2. If we do need to change or cancel your booking for the reason set out in Section 6.1.1, we will do our best to offer you a suitable alternative booking. If we’re not able to offer you a suitable alternative, or if you don’t accept the alternative we offer, the booking will be deemed cancelled and we will refund you the total amount you have paid us for the booking.

6.3. If we do need to change or cancel your booking for the reasons set out in Section 6.1.1, we will not be responsible for any unforeseeable losses you suffer because of that change or cancellation.

6.4. We strongly recommend that you obtain appropriate and comprehensive travel insurance for all members of your group. This should ideally cover illness, cancellation, and injuries during your stay.

7. Special Requests

7.1. Special requests must be requested at the time of booking and no later than 7 days prior to travel. Whilst we will do our best to accommodate you, we cannot guarantee that we will be able to meet any request.

8. Group Bookings

8.1. Small group bookings can only be accepted if these are 3 or less pitches on our camping and touring site. Bookings for groups of 5 of less can be accepted only for our CAMC site, you must notify us before booking, and be approved by us at the time of booking.

8.2. The site is not suitable for stag, hen, or birthday parties.

8.4. Please ensure that you understand these rules and practical requirements before making any group booking.

9. Guest Standards & Behaviour

9.1. Please ensure that you read the Site Rules carefully prior to booking and again on arrival. You must also ensure that you and your party familiarise yourselves with the layout of the Site and any fire safety arrangements.

9.2. Each accommodation shall be at least 3 metres from any other Accommodation. Please see size of pitch to fit your accommodation.

Awning on a gravel pitch must not encroach onto the grass to allow for the 3-metre fire break between pitches.

A tent and a car must fit inside a 9-metre area leaving a clear 3 meters between their car and the next tent.

9.3. No pegs to be buried below 150mm into the ground. Rock / strong pegs are recommended for gravel pitches.

9.4. You must only use the Accommodation for the purposes of your holiday. You must not use the Accommodation for any other purpose, including without limitation for any business purposes, without our prior written consent, in line with Section 8.

9.5. You must keep the Site, Accommodation, and any contents clean and tidy and leave them in the same condition as when you arrived.

9.6. You must not use the Site or Accommodation, or allow it to be used, for any dangerous, offensive, noisy, illegal, or immoral activities. You must not cause any nuisance or annoyance to any neighbours or anyone else during your stay. No one under the age of 18 should be on the Site.

9.7. You and your party must not use candles, fireworks, or Chinese lanterns in or at your Accommodation.

9.8. You and your party may only use a barbeque on Site if it is placed outside and raised off the ground.

9.9. Dogs are permitted on the Site. Dogs must be kept on leads at all times when on Site. Assistance dogs are permitted at our Sites; but you must notify us at the time of booking if you wish to bring an assistance dog with you. You must follow the Dog Rules detailed above.

9.10. Flying of drones to take pictures or videos at the Site/Accommodation is permitted, but please be respectful of your fellow neighbours privacy.

9.10. Charging of electric bikes and vehicles is not permitted under any circumstance on or site. Please see the above policy on Electricity Theft.

9.11. The use and storage of firearms or weapons is not permitted in any part of the Accommodation, the Site or in cars parked at the Site.

9.12. Vehicle drivers, motorcyclists and cyclists are required to adhere to the 10mph speed limit. All cycles should have appropriate lighting if used in darkness. Drivers of vehicles, including motorcycles, must hold a full and current driving licence.

9.13. No children are permitted on site or in our accommodation (other than the Salix Cottages).

As we are an adult only and peaceful site, noise and lighting should be kept to a minimum between the hours of 11pm & 7am.

Our campsite team may contact you at any time during your stay to advise of any activity, obstruction or behaviour that has been brought to their attention and may be adversely affect others’ enjoyment of the site. We ask that you cooperate with their requests.

9.14. We operate a zero-tolerance policy for individuals whose behaviour or noise causes disturbance to other guests. Please note that if you do not comply with the standards and behaviours set out in this Section 9, we may need to exercise our rights under Section 14 (“Our right to evict”)

9.15. While we work hard to keep the facilities up to standard, we ask that you respect the facilities and tidy up after yourself, we provide mops outside the wet rooms, to use after your shower.

9.16. All chemical toilets including travel toilets must be disposed of at the service point area. Do not use the toilet block to dispose of travel toilet waste.

9.17. You should make sure that your electric lead is fully unravelled before you plugin into the hook-up area. Leads which are left tightly rolled up will overheat and burnout the electric hook-up and your lead and potentially causing a fire! There is a damage charge if electric points are damaged in this way.

10. Maximum Occupancy For Your Accommodation

10.1. You must ensure that the maximum number of persons occupying the Accommodation/Site does not exceed the maximum occupancy limits set out on our website for each Accommodation/Site.

Visitors to your Accommodation is allowed from 10am but they must be over the age of 18 and We need to be notified by email prior to your stay. Visitors must be off the site by 11pm

10.3.  We set maximum occupancy limits in line with the facilities, space, and equipment available and to comply with applicable health and safety, insurance, and regulatory requirements. As such, we reserve the right to require you to leave the our Accommodation and Site (without any compensation or refund) if you exceed the maximum occupancy limits as described in this Section 10.

11. Trespassing On Site

11.1. No trespassing on the property. The Site has CCTV 24/7 surveillance to monitor activity as well as for your security. If anyone is found on private areas of the property, we may need to exercise our rights under Section 14 (“Our right to evict”)

12. Problems & Complaints

12.1. We take care to ensure that our Accommodation and Site is of a high standard. However, if you have any problems with your Accommodation or Site, please contact the Site staff immediately and give us the opportunity to resolve it – 01904 750060

As part of our complaint’s procedure, we will:

• Treat complaints seriously and deal with them properly
• Resolve complaints promptly and informally whenever possible
• Learn from complaints and take action to improve our service
• Ensure that complaints are treated in confidence

12.2 In considering any complaint, we’ll consider whether we have been given the opportunity to investigate it and put matters right as detailed in section 12.1.

12.3. Please note that we will not tolerate any written, verbal, or physical abuse towards any of our staff or representatives.

13. Right To Access

13.1. If we do need to access your Accommodation for any reason, which will always be in the event of an emergency, we will contact you immediately.  This applies mainly to our seasonal guests.

14. Our Right To Evict

14.1. We may terminate our contract with you and ask you to leave your Accommodation and the Site immediately (without any compensation being payable) if:

• We consider that you or your party have committed a serious breach of these terms and conditions.
• We consider that your or your party’s behaviour endangers the safety of our visitors or staff.
• Any complaints are made of anti-social, abusive or unacceptable behaviour against you or your party.
• You or your party cause an unreasonable amount of damage to the property or its contents.
• You exceed the maximum occupancy limit for your Site /Accommodation.
• You are caught in the act of Electricity Theft, as detailed above.

15. Practical Information For Your Stay

15.1. Your check-in and departure times will be set out in your booking confirmation. If you do not leave the Accommodation by the required departure time, we reserve the right to charge you a late checkout fee to cover any costs we incur.

15.2. If you believe you have left any of your possessions behind at your Accommodation, please contact us as soon as possible. You are liable for the cost of returning lost property.

15.3. Willow Caravan Park is in a field, and it is important that you and your party do not interrupt or endanger wildlife on the land.

15.4. We request that any animal found on site is not interfered with.

15.5 Dogs must be kept on a lead on the site. No excuses.

15.6 Cars parked at the Site are done so at the Owner’s risk.

18. Guest Restrictions

18.1. We pride ourselves on being an inclusive site and aim to provide a great experience for all (over the age of 18). To achieve a friendly atmosphere for all our guests, we reserve the right to refuse or cancel bookings (without refund) from:

1) Persons under the age of 18.
2) All-adult groups including hen, stag, touring sports teams, organised groups or any other parties that disrupt other guests.
3) Solo travellers, if we feel the reason for your stay isn’t in line with our focused values.
4) Gypsies and or travellers.
5) Anyone else who we think might spoil things for other guests.
6) Anyone who is violent, verbally abusive or aggressive to our team either before or during the stay.

We don’t knowingly allow any guest to use or visit our site who:

• Has an entry on a criminal register (including the sex offenders’ register).
• Has any record of any order indicating antisocial behaviour, violence, abuse, public disorder, or criminal damage or any other form of antisocial behaviour.
• Is a convicted sex offender, subject to the notification requirements of the Sexual Offences Act 2003.
• Is subject to a Risk of Sexual Harm Order or Child Abduction Notice.

If this information becomes known to us, we reserve the right to cancel your booking or terminate your stay and require that you, and the other members of your party, leave the site, without refund.

We reserve the right to refuse caravans / vehicles / tents / vans / motorhomes or any other form of transport that we feel is inappropriate.

19. Our Rights

19.1. We reserve the right to change or modify any of the terms and conditions contained in these Terms or any policy or guideline of the Site, at any time and in our sole discretion. Any changes or modification will be effective immediately upon posting of the revisions on the Site, and you waive any right you may have to receive specific notice of such changes or modifications. Your continued use of these Site following the posting of changes or modifications will confirm your acceptance of such changes or modifications.

19.2. Liability is not accepted by Willow Caravan Park to any person visiting, for any personal injury, loss or damage to any property including, motor vehicles and personal effects, howsoever caused or sustained.

19.3. We reserve the right to ask guests who contravene these terms and conditions or, who in any other way are behaving in a manner likely to cause distress or nuisance to other visitors, to leave the site immediately. In these circumstances the holiday ceases, and we shall not be liable for any extra costs incurred by you.